Our warranty
Our 3-Year Onsite Warranty
We do not just sell shutters, we stand behind them. If something we supplied and installed is not right within three years, we come to you to fix it.
At a glance
Simple, practical protection
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Three full years
Coverage starts on the day your installation is completed.
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We come to you
Onsite service within our service area. No shipping parts back and forth, no runaround.
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Parts and workmanship
Covers the products we supply and the quality of our installation.
Warranty terms
[REVIEW] Draft terms for review. Please confirm with your legal advisor and supplier before publishing.
Coverage period
RollUpShutters warrants the roll shutters, motors and controls we supply and install, and our installation workmanship, for three (3) years from the date installation is completed. [REVIEW]
Onsite service
If a covered problem occurs during the warranty period, we will attend your property within our service area to diagnose and repair or replace the affected components at no charge for covered parts and labour. [REVIEW: response-time commitment]
What is covered
- Defects in materials, including slats, guides, housing, bottom bar and hardware
- Motor and control faults under normal use
- Installation workmanship, including mounting, alignment and operation
What is not covered
- Damage from misuse, forcing a shutter, impact, vandalism or attempted break-in [REVIEW]
- Damage from extreme weather events, fire, flood or other acts of nature [REVIEW]
- Normal wear and tear, and minor cosmetic changes such as gradual fading
- Products modified, repaired or relocated by anyone other than RollUpShutters
- Electrical supply issues, and batteries in remotes
- Products not supplied and installed by RollUpShutters
How to make a claim
Call us or email [EMAIL] with your name, address, installation date and a short description (photos or video help). We will arrange a visit. [REVIEW]
Looking after your shutters
Clean slats occasionally with mild soap and water, keep the side guides clear of debris, and never force a shutter that is stuck. Following these simple steps helps keep your warranty valid. [REVIEW]
Manufacturer warranties
Some components may also carry a separate manufacturer warranty. Where one applies and lasts longer than three years, we will help you use it. [REVIEW]
Transfer
[REVIEW: state whether the warranty transfers to a new owner if the property is sold.]
FAQ
Warranty and care questions
What does the 3-year onsite warranty cover?
It covers the parts and workmanship on shutters we supply and install for three years from your installation date. If something is not working as it should, we come to you to diagnose and fix it. Full details are on our warranty page.
How do I look after my shutters?
Very little is needed. Rinse the slats with mild soap and water a couple of times a year, keep the side guides free of leaves and debris, and never force a shutter that feels stuck. Just call us, as that is what the warranty is for.
What happens to motorized shutters in a power outage?
Motorized shutters can be fitted with a manual override, so you can still open or close them by hand if the power goes out. We will recommend the right setup for each opening during your consultation.